WowMe Privacy Policy

Effective on: July 29, 2026

By using WowMe (“WowMe”, the “App”), you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy (“Policy”) explains how WowSuite Software Ltd. (" Company ", " we," " us," or " our ") collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. This Policy forms part of and is incorporated by reference into our Terms and Conditions (“Terms”).

I. Your Agreement

This Privacy Policy applies to the WowMe mobile application, related websites, and services offered through the App. By creating an account or using WowMe, you acknowledge that We act as the data controller for personal information processed to operate WowMe, except where a Tenant independently determines the purposes and means of processing certain information relating to its own products, services, customer relationships, or Tenant Experience. For users located in jurisdictions with applicable privacy laws, including the European Economic Area (EEA), United Kingdom (UK), California, and other applicable regions, this Policy describes applicable privacy practices and rights.

WowMe enables participating Tenants to provide content, services, offers, and experiences through the App. When you use a Tenant Experience, certain personal information may be shared with or collected by the applicable Tenant as necessary to provide the requested functionality. Each Tenant is responsible for its own privacy practices and may provide additional privacy notices where required.

WowSuite Software Ltd. provides the technology platform and does not control independent Tenant processing activities.

II. Data We Collect

We collect information necessary to provide, maintain, secure, and improve WowMe and the Tenant Experiences available through the App. The categories of information we may collect include: Account Information When you create or manage a WowMe account, we may collect:

• Name;
• Email address;
• Password information, which is stored using appropriate security measures including hashing;
• Social login identifiers if you choose to register or authenticate through a third-party login provider;
• Account preferences and settings;
• Information necessary to manage your account. We may collect information relating to:
• Tenant brands or organizations you join or access;
• Enrollment status;
• Tenant-specific preferences;
• Your interactions with Tenant Experiences;
• Information necessary to provide Tenant-specific features. Certain Tenants may provide additional privacy notices, terms, or disclosures where their services involve additional processing activities.

AI Assistant and User Content

When you use AI Features, we may collect and process:

• Messages, questions, prompts, and other information you submit;
• Conversation history where enabled;
• AI-generated responses;
• Feedback you provide about AI responses;
• Technical information necessary to operate, secure, and improve AI functionality;
• Information provided to or generated through AI Features, including user inputs, AI outputs, and related interaction data.

Device and Application Information

We may automatically collect certain technical information from your device, including:

• Device type;
• Operating system;
• App version;
• Language preference;
• Push notification tokens;
• Device identifiers where permitted;
• Application performance information;
• Crash reports;
• Diagnostic information.

Support Communications

When you contact us for customer support or other inquiries, we may collect:

• Emails or messages you send to us;
• Account information needed to respond;
• Technical information related to your request;
• Any information you voluntarily provide.

Subscription and Payment Information

Certain WowMe features may require subscriptions or purchases. If subscriptions or paid features are enabled, payment processing may be handled by:

• Apple App Store;
• Google Play Store;
• Authorized payment providers. We may receive limited transaction-related information, such as:
• Subscription status;
• Purchase confirmation information;
• Transaction identifiers;
• Renewal or expiration information. We do not store full payment card numbers when payment processing is handled through Apple App Store, Google Play Store, or authorized payment providers. I II. How We Use Your Information We use personal information collected through WowMe to provide, maintain, secure, and improve the App and Tenant Experiences. We may process information to:
• Create, authenticate, and manage user accounts;
• Provide access to WowMe and participating Tenant Experiences;
• Provide brand-specific features, content, communications, offers, and services;
• Operate AI Assistants and related AI-powered functionality;
• Process user requests, messages, and interactions;
• Maintain conversation history where enabled by the user;
• Send push notifications, reminders, alerts, and service communications based on user preferences;
• Provide customer support and respond to inquiries;
• Detect, prevent, investigate, and address fraud, abuse, security issues, and unauthorized access;
• Monitor, analyze, and improve App performance, reliability, and user experience;
• Maintain technical operations, backups, and service continuity;
• Comply with applicable laws, regulations, legal processes, and contractual obligations. We may use aggregated or de-identified information for analytics, service improvement, and product development where permitted by applicable law. We do not sell personal information. We do not intentionally collect sensitive personal information unless required to provide a requested feature, permitted by law, or voluntarily provided by you. We do not use personal information for cross-context behavioral advertising or targeted advertising based on sensitive personal information. Tenant-provided offers or recommendations may be based on information you provide, your interactions within a Tenant Experience, or preferences you select. Where required by applicable law, we process personal information on one or more of the following legal bases: your consent, performance of our contract with you, compliance with legal obligations, protection of vital interests, and our legitimate interests where those interests are not overridden by your rights.

IV. Artificial Intelligence Features and Data Processing

WowMe may include artificial intelligence-powered features, including conversational assistants, automated responses, recommendations, content generation tools, and similar functionality (“AI Features”). AI Features process information submitted by users in order to generate responses and provide requested functionality. Depending on the feature you use, AI processing may occur on your device, on Company-operated servers, or through secure cloud-based AI service providers. When cloud processing is required, the information necessary to generate a response is securely transmitted to those services. When you use an AI Assistant, information processed may include:

• Messages and prompts you enter;
• Conversation context necessary to provide responses;
• AI-generated responses;
• Related technical logs necessary for security, reliability, and service operation. AI Features may use third-party AI service providers that process information on our behalf. When you submit information through an AI Feature, certain content, including prompts, messages, and conversation context, may be transmitted to these providers to generate responses and provide AI functionality. These providers process user-submitted content only to provide AI functionality and related services requested through WowMe. We require providers to handle such information according to applicable agreements and privacy obligations and not use user content for independent purposes, including general-purpose AI model training, unless separately disclosed and permitted by applicable law. AI-generated responses are provided for informational and assistance purposes only. You remain responsible for evaluating the accuracy, completeness, and suitability of any AI-generated output before relying on or acting upon it. AI-generated responses should not be relied upon as the sole basis for decisions involving health, legal, financial, safety, or other professional matters requiring expert judgment. AI Features are not intended to provide medical advice, legal advice, financial advice, emergency services, and professional services requiring licensed human judgment. We do not use user AI conversations to train general-purpose AI models unless separately disclosed and permitted by applicable law. Users may delete available AI conversation history through in-App controls where provided, or request deletion by contacting us using the information provided in this Privacy Policy. Additional retention details are described in the Data Retention section of this Policy. Authorized personnel may access limited AI interaction records only when reasonably necessary to investigate reported issues, maintain security, prevent misuse, comply with legal obligations, or provide customer support. Such access is limited to personnel with a legitimate business need.

V. Push Notifications and Communications

WowMe may provide notifications, alerts, reminders, and service communications. If you enable notifications, we may process:

• Push notification tokens;
• Device information;
• Notification preferences;
• Delivery status information. Push notifications may be delivered through third-party notification services, including:
• Apple Push Notification service (“APNs”);
• Firebase Cloud Messaging (“FCM”). You may manage notification preferences through:
• WowMe App settings, where available; or
• Your device operating system settings. Disabling notifications may affect your ability to receive certain account, security, or service-related messages.

VI. How We Share and Transmit Information

We may share personal information with third parties that help us operate, maintain, secure, and improve WowMe. These parties include: Cloud Hosting and Infrastructure Providers We use cloud infrastructure providers to support:

• Application hosting;
• Secure data storage;
• System monitoring;
• Backups;
• Security operations;
• Technical reliability. These providers process information only as necessary to provide services to us.

Artificial Intelligence Service Providers

When users interact with AI Features, certain information may be transmitted to AI technology providers to generate responses and provide AI functionality.

Push Notification Providers

We may share limited technical information with push notification providers, including device tokens and delivery information, to send notifications requested or enabled by users. Examples include:

• Apple Push Notification service (APNs);
• Firebase Cloud Messaging (FCM).

Payment Providers

If subscriptions or purchases are available, payment processing may be handled by:

• Apple App Store;
• Google Play Store;
• Authorized payment processors. Payment providers process payment information according to their own privacy policies and terms. We do not receive or store full payment card numbers processed through app stores. Tenant Experiences Certain Tenant Experiences may require sharing personal information with the applicable Tenant. Each Tenant is responsible for its own privacy practices and may provide additional privacy notices where required. WowSuite Software Ltd. provides the platform infrastructure and does not control independent Tenant processing activities.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulations, legal processes, or government requests;
• Protect the rights, property, or safety of users, Company, Tenants, or third parties;
• Detect, prevent, or investigate fraud, security threats, misuse, or violations of our Terms.

VII. Third-Party Service Providers and Subprocessors

As part of operating WowMe, we may engage third-party providers (“Subprocessors”) that process personal information on our behalf. Subprocessors may provide services including:

• Cloud infrastructure;
• Artificial intelligence processing;
• Analytics and diagnostics;
• Security monitoring;
• Customer support;
• Communications;
• Payment processing;
• Notification delivery. Subprocessors are authorized to process personal information only for specified business purposes and are subject to appropriate confidentiality, security, and data-processing obligations. Examples of processing activities may include: Cloud Infrastructure Providers Processing Purpose:
• Hosting;
• Storage;
• Security;
• Backup;
• Technical operations. Potential Data Types:
• Account information;
• Tenant enrollment information;
• User-generated content;
• AI Assistant data;
• Device and diagnostic information.

AI Technology Providers

OpenAI Location: United States (OpenAI, Inc.) Processing Purpose:

• AI-powered assistant functionality;
• Chat interactions;
• AI response generation;
• Support for AI-powered features. Potential Data Types:
• User queries;
• User-submitted messages and prompts;
• Conversation context necessary to generate responses;
• AI-generated responses;
• Feedback and related technical logs.

OpenAI

processes information on behalf of WowSuite Software Ltd. as a service provider to provide AI functionality within WowMe.

OpenAI

processes such information according to our instructions and applicable agreements.

OpenAI

is not authorized by us to use user AI conversations for independent purposes, including general-purpose AI model training, unless separately disclosed and permitted by applicable law.

Analytics and Diagnostic Providers

Processing Purpose:

• Performance monitoring;
• Crash reporting;
• Product improvement;
• Security monitoring. Potential Data Types:
• Device information;
• App version;
• Usage information;
• Error logs;
• Diagnostic information.

Notification Providers

Processing Purpose:

• Delivery of push notifications. Potential Data Types:
• Push notification tokens;
• Device information;
• Notification delivery information. Third-party providers process information only to support WowMe functionality and according to applicable agreements and privacy requirements.

VIII. Analytics, Diagnostics and Similar Technologies

WowMe uses software development kits, analytics tools, crash-reporting tools, authentication technologies, security tools, and similar technologies to operate, secure, maintain, and improve the App. Depending on the services implemented in the App, these technologies may collect information such as device type; operating system; app version; language preference; IP address; push notification tokens; app interaction information; performance data; error reports; crash logs; security and diagnostic information. We use this information to authenticate users and maintain account security; operate app features and functionality; deliver notifications and service communications; detect, prevent, and investigate fraud, misuse, and security issues; monitor app performance and reliability; diagnose technical problems; and improve product quality and user experience. Third-party service providers may process this information on our behalf under appropriate contractual, confidentiality, and security obligations. The specific third-party technologies used by WowMe may change over time. The categories of providers may include:

• Cloud infrastructure providers;
• Analytics providers;
• Crash-reporting providers;
• Security providers;
• Authentication providers;
• Communication providers; and
• Notification providers. Where required by applicable law, we obtain consent before using technologies that require consent.

IX. Data Retention

We retain personal information only for as long as reasonably necessary to provide WowMe, operate Tenant Experiences, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements. Retention periods vary depending on the category of information.

Account Information

Account details, including name, email address, password credentials stored in hashed form, social login identifiers where applicable, and account settings are retained while your account remains active or until you request deletion, subject to legal, security, backup, and compliance requirements.

Tenant Experience Information

Tenant enrollment information and interactions with Tenant Experiences may be retained as necessary to provide requested functionality, maintain service records, support Tenant Experiences, fulfill contractual obligations, and comply with applicable laws.

AI Assistant Information

AI Assistant messages, prompts, conversation history, AI-generated responses, and related technical information may be retained only as necessary to:

• Provide requested AI functionality;
• Maintain conversation history where enabled;
• Ensure security and prevent abuse;
• Troubleshoot technical issues;
• Improve reliability and performance where permitted;
• Comply with legal obligations. The actual retention period depends on the type of information, the purpose for which it was collected, technical requirements, and applicable legal obligations. When information is no longer reasonably required, we delete, anonymize, or securely dispose of it according to our retention practices. Users may request deletion of stored AI conversation history where such functionality is available or by contacting us using the information provided in this Privacy Policy. Certain technical information related to AI Features, including security logs, abuse-prevention records, and operational diagnostics, may be retained for a limited period where necessary to maintain security, investigate misuse, improve reliability, or comply with legal obligations.

Support Communications

Emails, messages, and other communications sent to support may be retained as necessary to respond to requests, maintain service records, resolve disputes, and comply with legal obligations.

Technical and Diagnostic Information

Usage information, analytics information, security logs, and diagnostic records may be retained for a reasonable period necessary to operate, secure, troubleshoot, and improve WowMe. When personal information is no longer required, we delete, anonymize, or securely dispose of it in accordance with applicable law and our retention practices. Backup copies may remain temporarily until overwritten according to normal backup cycles.

X. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information;
• Request a copy or export of your personal information where required;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing activities where applicable. You may manage certain account preferences directly through WowMe, including notification preferences, language settings, account settings, available privacy controls, and logout functionality. To exercise applicable privacy rights, contact us using the information provided in this Privacy Policy. We may verify your identity before completing certain requests to protect your account and prevent unauthorized access. You may request deletion of your WowMe account through the account deletion functionality provided within the App or by contacting us at wowme@wowsuite.ai. When you request account deletion, we will delete or anonymize personal information associated with your account unless retention is necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, maintain security, or satisfy legitimate business requirements permitted by applicable law. Certain information may remain temporarily in backups or system records until deleted according to normal retention cycles. We will respond to verified deletion requests within the time required by applicable law. Some information may remain in encrypted backups until those backups are overwritten through normal retention cycles.

California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights to request access, correction, deletion, and information about the categories of personal information collected, used, disclosed, or sold. We do not sell personal information. We do not share personal information for cross-context behavioral advertising unless separately disclosed and permitted by applicable law.

California residents may exercise applicable privacy rights by contacting us at wowme@wowsuite.ai. We may verify your identity before completing certain requests. Where required by applicable law, we honor applicable privacy preference signals, including Global Privacy Control (“GPC”) signals.

XI. Security

Company uses reasonable technical, administrative, and organizational safeguards designed to protect personal information processed through WowMe. Security measures may include:

• Access controls designed to limit unauthorized access;
• Authentication protections;
• Encryption or other appropriate safeguards designed to protect information during transmission and storage;
• Monitoring for security threats and unauthorized activity;
• Vendor security requirements;
• Internal procedures designed to protect confidentiality, integrity, and availability of information. Although we take reasonable steps to protect personal information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. If you believe your account or personal information has been compromised, please contact us promptly.

XII. Children’s Privacy

The App is designed for adults and is not directed to children under 13 in the United States, under the applicable age of digital consent in the EEA/UK, or under the minimum age required by local law in any other jurisdiction. We do not knowingly collect personal data from children under applicable age limits. If we learn that we have collected personal information from a child without required consent, we will delete it promptly unless retention is legally required.

We do not use children’s data for advertising, profiling, general-purpose AI model training, or any commercial purpose unrelated to providing the requested App functionality. If you believe that we may have collected a child’s personal information in error or without proper authorization, please contact us immediately at wowme@wowsuite.ai so that we can investigate and take appropriate action.

XIII. International Data Transfers

WowMe may process personal information in countries other than your country of residence, including the United States. Our service providers, including cloud infrastructure providers, AI technology providers, analytics providers, communication providers, payment providers, and other subprocessors, may process information in locations where they operate. Where required by applicable law, we use appropriate safeguards for international transfers of personal information, including contractual protections or other legally recognized transfer mechanisms.

XIV. Changes to This Privacy Policy

We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the App. Material changes will be announced via an in-App banner or notification at least 30 days before the new Policy takes effect.

Where required by applicable law, we will obtain your consent before applying material changes that affect how we process sensitive personal data. Continued use of the App after changes take effect may constitute acceptance of the revised Policy to the extent permitted by applicable law. This Policy is an integral part of our Terms.

In the event of a merger, acquisition, or sale of assets, we may transfer personal data as part of that transaction, subject to appropriate safeguards and applicable law. Residents of the European Economic Area: Our disclosure is limited to situations where we are permitted to do so under applicable European and national data protection laws and regulations.

XV. Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at email address: wowme@wowsuite.ai For privacy-related requests, please also contact us at wowme@wowsuite.ai.